FAQs

FAQs

Frequently Asked Questions

Q
Who do I contact if I have a concern?
A

There may be times when you may be concerned about something or notice a new symptom and want to talk to us.

Please contact your breast care nurse who will discuss your concerns and symptoms and either arrange a clinic visit and/or investigations, or refer you back to your GP. Their contact numbers are below:

- Wansbeck – 01670 529 319 or 01670 529 636 (nurse practitioner)
- North Tyneside – 0191 293 4183
- Hexham – 01434 655 386

Q
Who do I contact if I receive a letter inviting me for a mammogram via the National Breast Screening Programme?
A

The National Breast Screening programme invites women from the ages for 47 – 73 years for mammograms every three years. The mammograms are undertaken in the mobile vans.

If you are still having annual mammograms with the Breast Team, please contact the breast screening administration to cancel the invite. Tel 0191 282 0202.

Q
Who do I contact to change my appointment?
A

Please call our contact centre on 0344 811 8118

Q
Where do I get my medication from?
A

You may get your initial medication from your consultant or breast care nurse to take home with you. However you will get any on-going medication from your GP. You are entitled to free prescriptions for the duration of your breast cancer treatment – your breast care nurse can give you the form to complete for an exemption card.

Q
Where can I go for financial advice or to find out about any benefits I may be entitled to?
A

Your breast care nurse can refer you through to the Macmillan benefits advisors. They offer free advice and will also help you to complete any paperwork required.

You can contact the local Macmillan support who can also arrange for you to see a benefits advisor - Macmillan support services team on 0191 293 4377 or 01670 855 533.

Q
I’m experiencing hot flushes after my chemotherapy treatment and whist I am taking hormone tablets, is this normal?
A

This is a side effect from the treatment and over time the hot flushes may improve. However, for some women they find the hot flushes very troublesome and impact on their quality of life. There are a number of practical things you can do. Many patients find a programme of auricular acupuncture helpful which you can access for free. Please contact Coping with Cancer who can give your further information and book you into a programme - 0191 280 5610.

You may also find this leaflet by Macmillan useful

Q
Who do I contact if I need a new prosthesis?
A

Please contact your breast care nurse if you require a new prosthesis and they will arrange an appointment.